FAQ
We want you to have peace of mind when choosing Scooper Fresh services. Many of the most common questions we get are answered here. You might also have questions about pricing and packages, which are answered on our Pricing page. If you want to know more about the process or our products used during services, please see our How it Works page. Please contact us if you have any other questions.
No contracts. You can start and cancel your monthly service at any time from the customer portal or by calling our office. You are billed month by month and when you cancel, your service stops at the end of that month.
No. In order to ensure your pets’ safety and the safety of our scooper we require that all clients keep dogs inside while servicing the yard.
Yes! We always clean the back yard. We will also clean additional parts of the yard indicated in the client portal, as long as we have access. This could include back yard, front yard, side yard, patio, deck, etc.
Safety is a top priority for Scooper Fresh. As part of our process we use a kennel-grade disinfectant to clean our equipment and shoes between every yard. This prevents the spread of germs. Additionally, we provide closed gate pictures to you after every cleaning for your peace of mind.
We double bag the waste and place it in your trash can or neatly by the gate if the trash can is not available.
No. To keep our costs as low as possible, we have dynamic scheduling so we can not promise a specific day. We notify you when we are on the way before your service.
No. We can scoop whether you are home or not.
We clean up dog doodoo on all kinds of surfaces! Grass, turf, patios, decks, mulch, concrete, and more. Our deodorizer is safe to use on those surfaces too.
